FAQ

How inconvenient! Please click here to contact us and we will help resolve this for you as soon as possible.   

Het kan zijn dat jouw bestelling in twee delen wordt geleverd. Mocht dit het geval zijn dan ontvang je twee track & trace links per e-mail. Als dat niet zo is klik dan hier om contact met ons op te nemen.

Elho delivers to the following countries: 

• Netherlands
• Mainland United Kingdom (including: England, Wales and Scotland)
• Germany
• France
• Belgium 
• Spain (excluding: Ceuta, Santa Cruz de Tenerife, Las Palmas, Les Baleares, Melilla)
• Italy

Our carrier will deliver your order to the chosen delivery address. If you are not at home during this delivery attempt, you will receive a message (normally a note in the letterbox and/or an e-mail). You can also track the order via the track & trace link you received from us.  

Our carrier will let you know where your order is by means of the note and/or e-mail. The possible options are:  

• Your order has been delivered to the neighbours
• Your order has been delivered to a collection point  

Yes you can! When your order has left our warehouse, you will receive an email from us with a track & trace link. You can use that link to track your order. 

We have a minimal order value is £10. For orders above £40, shipping is free! For shipments under £40, you have to pay £4.49 in shipping costs.

There are no additional import duties – we cover all customs fees.  

Your order will be delivered by our carrier to your home. When ordering you can indicate to which address your order can be delivered.   

Your order will be delivered as soon as possible by our carrier. You cannot choose a delivery date. 

We do our utmost to deliver the package to your home as soon as possible. Before you place an order, you will be informed about the expected delivery time.

We aim to deliver within 10 working days after confirmation of your order. However, delays may occur due to unpredicted events.

You can keep an eye on the status of your order yourself by using the track & trace link provided by us. If you have any questions, click here to contact us.

At the moment it is not possible to direct your order straight to a pick-up point. You may be able to do this later in the process if you receive track & trace emails from our carrier with updates about your delivery. In this e-mail, you can indicate via a button that you want to pick up the package at a pick-up point and choose, for example, a store near you. 

You elho order will be dispatched from our main warehouse in the Netherlands.