FAQ
Smart pebble
App & Pebble
How do I download the elho plant care app and create an account?
To download the elho plant care app and create an account, follow these steps:
1. Open the App Store (for iOS) or Google Play Store (for Android).
2. Search for "elho plant care smart pebble" and download the app.
3. Once installed, open the app and create an account.
4. Follow the on-screen instructions to complete the registration process and start using the app.
How do I set up my Smart Pebble?
To set up your Smart Pebble, either:
1. Add a plant by navigating to the "My Plants" section.
2. Or go to "Settings > My Pebbles" and click the "+" icon to add your Smart Pebble.
3. Follow the on screen instructions
How do I monitor my plant’s health using the Smart Pebble?
The elho plant care app provides hourly updates on your plant’s health. You can monitor temperature, soil moisture, and nutrient levels. Additionally, you can measure the amount of light using your smartphone. The app also sends helpful tips and reminders for watering and fertilizing your plant.
Can I add plants without using a Smart Pebble?
Yes, you can add plants without using a Smart Pebble. Here's how:
1. Open the elho plant care app.
2. Tap the "+ icon" button on the My Plants screen.
3. Use the AI plant recognition feature to identify your new plant.
4. Follow the prompts to input any additional details or choose to link it to a Smart Pebble later.
How can I adjust my notification settings?
To adjust your notification settings:
1. Go to Settings > Notifications.
2. Choose your preferences for receiving notifications, such as:
- Instant notifications
- Notifications only in the morning, evening, or primarily on weekends
What if my plant isn’t in the Pebble library?
If your indoor plant isn’t in the Pebble library, follow these steps:
1. Click on "Request This Plant."
2. Your plant will be added to the library as soon as possible.
Can I use Smart Pebble outdoors?
Smart Pebble is designed for indoor use only. While it is splash water resistant, using it outdoors may expose it to elements that could damage the device. For optimal performance and longevity, keep your Smart Pebble indoors.
How do I sync my Smart Pebble data across multiple devices?
Your Smart Pebble data will automatically sync across all devices that are logged in with the same account.
How do I transfer my Smart Pebble to another plant or user?
To transfer your Smart Pebble to another plant or user:
1. Open the elho plant care app.
2. Go to Settings.
3. Select My Pebbles.
4. Click on the Pebble you want to remove.
5. Tap Remove This Pebble.
The new user or new plant can then be added to the Smart Pebble by following the setup instructions.
How do I update the firmware of my Smart Pebble?
To update the firmware of your Smart Pebble:
1. Open the elho plant care app and go to the "My Pebble(s)" section in the settings.
2. Select each Smart Pebble to check if its firmware is up to date.
3. If an update is available, click on the firmware version to update the firmware for each Smart Pebble.
How do I reconnect my Smart Pebble or put my Smart Pebble in pairing mode?
To reconnect your Smart Pabble or ut it in pairing mode:
1. Go to Settings and select My Pebbles.
2. Click on the Smart Pebble you want to reconnect.
3. Tap on the Wi-Fi network to reset the connection.
4. Follow the on-screen instructions to complete pairing mode.
How do I charge the Smart Pebble?
To charge your Smart Pebble:
1. Open the front of the casing.
2. Plug the supplied charger into the USB-C port (the connector won't fully insert into the Smart Pebble).
3. Connect the cable to a USB-B adapter and plug it into a power source.
How long does the battery of a Smart Pebble last until it needs recharging?
The battery typically lasts around 4-6 months, depending on usage. For optimal performance, check the app for battery status and recharge it when necessary.
You will be notified when it's time to recharge.
How long does the Pebble take to be fully charged?
For best results, charge your Smart Pebble for 24 hours.
What is included with the Smart Pebble?
- 1 Smart Pebble
- 1 Charging cable (USB-A to USB-C, 50 cm)
- Manual in English, Dutch, German, French, Italian, Spanish, and Swedish
How often does my Pebble give me updates about my plant?
Regular Updates: The Pebble provides updates every 24 hours.
Instant Update: For an instant update, hold the button for 1 second. You will see an update in the app after approximately 10 seconds. Alternatively, you can drag the screen down to refresh.
Additional Updates: If the Pebble detects a significant increase in water level (e.g., after watering the plant), it will provide an extra update within an hour.
Troubleshooting: If you haven’t received an update for longer than 24 hours:
- Press the button for a manual update. If successful, updates should resume daily.
- Check that your Wi-Fi is working.
- Ensure your Pebble is charged.
- Verify that the Pebble is still linked to the plant.
- Confirm that Wi-Fi settings haven’t changed.
- Re-pair the Smart Pebble by reconnecting to your Wi-Fi network in the Smart Pebble settings.
- If problems persist, try deleting the Pebble from "My Pebbles" and re-pairing it.
Does the smart Pebble work on public Wi-Fi (Wi-Fi without a password)?
Unfortunately no, in order to properly set up the smart pebble and ensure the safety of your data there must be a password to the wifi that you are using. If you try to connect the Pebble to a Wi-Fi network that does not have a password the set up will fail.
Plant care
My Pebble keeps telling me my soil is dry even though I have watered it.
Here are a few things to check:
Ensure Proper Contact: Make sure the soil is properly compressed around the Pebble. The sensor needs to make good contact with the soil (this is very important).
Wait After Watering: It can take up to an hour for the Pebble to detect that the plant has been watered.
Check Soil Moisture: If the soil is still wet, the Pebble might not detect the new water immediately. Also, if you only give a small amount of water, it might not be detected within an hour.
Manual Update Issues: When pressing the button for a manual update, ensure that you do not press the Pebble in a way that it loses contact with the soil. Make sure the Pebble is touching the soil at all times.
Soil Type: The Pebble only works with soil and will not work with hydro or clay pebbles.
Pot Size: For larger pots, it’s more important to water the soil evenly so the Pebble can accurately detect the moisture level.
My Pebble keeps telling me my plant needs more nutrition.
Here’s what to keep in mind:
Be Patient: It takes time for nutrition to spread through the soil. Avoid adding too much at once and be patient after you’ve added nutrients.
Follow Watering Cycle: Only add nutrition during your regular watering cycle to prevent overwatering the plant.
Troubleshooting
Can I log into multiple devices with my account at the same time?
Yes, you can log into multiple devices with the same account. You should also receive push notifications on all your devices, as long as you’re logged in with the same account on each one.
Does the firmware automatically update, or does a user need to do this?
Firmware updates can be handled both ways. Usually, you’ll need to schedule the update manually by tapping a button in the Pebble settings. The Pebble will then update the firmware the next time it connects online (which could take up to 24 hours).
What do the different colour/flashing codes on the device mean?
Red Flashing:
- Testing Mode: Blinks red when performing a test or if the Debug Cable is connected. If not in test mode, it blinks white and goes to factory settings.
- Low Battery or Sensor Issues: Blinks red if the battery is low or if the sensors detect values that are too low (e.g., water, humidity, or temperature). You can view these sensor readings in the app.
- Battery Too Low for Wi-Fi: Blinks red if the battery is too low for Wi-Fi to work properly.
White Flashing:
- Pairing Mode: Continuously blinks white while the Pebble is pairing with your device.
- Sleep Mode: Blinks white for 5 seconds when you press the button to switch to pairing mode or for 20 seconds to enter factory settings.
- Charging: Continuously blinks white when the Pebble is connected to the charger.
White with Short Red Flashes:
- Connecting to Wi-Fi: Blinks white while trying to connect to Wi-Fi, with short red blinks for each failed attempt. It’s normal to see about four red blinks every 24 hours, and this should lead to a new measurement within a few minutes.
Is my data secure in the elho plant care app?
Yes, your data is secure. Your Wi-Fi SSID and PSK are not stored anywhere, and your password is stored securely in Google Cloud. All other data, including plant details, measurements, connected Pebbles, and your email address, is also stored securely in Google Cloud.