FAQ
App & Pebble
How do I download the elho plant care app and create an account?
To download the elho plant care app and create an account, follow these steps:
1. Open the App Store (for iOS) or Google Play Store (for Android).
2. Search for "elho plant care smart pebble" and download the app.
3. Once installed, open the app and create an account.
4. Follow the on-screen instructions to complete the registration process and start using the app.
How do I set up my Smart Pebble?
To set up your Smart Pebble, either:
1. Add a plant by navigating to the "My Plants" section.
2. Or go to "Settings > My Pebbles" and click the "+" icon to add your Smart Pebble.
3. Follow the on screen instructions
How do I reconnect my Smart Pebble or put my Smart Pebble in pairing mode?
To reconnect your Smart Pabble or ut it in pairing mode:
1. Go to Settings and select My Pebbles.
2. Click on the Smart Pebble you want to reconnect.
3. Tap on the Wi-Fi network to reset the connection.
4. Follow the on-screen instructions to complete pairing mode.
How do I charge the Smart Pebble?
To charge your Smart Pebble:
1. Open the front of the casing.
2. Plug the supplied charger into the USB-C port (the connector won't fully insert into the Smart Pebble).
3. Connect the cable to a USB-B adapter and plug it into a power source.
How long does the battery of a Smart Pebble last until it needs recharging?
The battery typically lasts around 4-6 months, depending on usage. For optimal performance, check the app for battery status and recharge it when necessary.
You will be notified when it's time to recharge.
How long does the Pebble take to be fully charged?
For best results, charge your Smart Pebble for 24 hours.
What is included with the Smart Pebble?
- 1 Smart Pebble
- 1 Charging cable (USB-A to USB-C, 50 cm)
- Manual in English, Dutch, German, French, Italian, Spanish, and Swedish
How often does my Pebble give me updates about my plant?
Regular Updates: The Pebble provides updates every 24 hours.
Instant Update: For an instant update, hold the button for 1 second. You will see an update in the app after approximately 10 seconds. Alternatively, you can drag the screen down to refresh.
Additional Updates: If the Pebble detects a significant increase in water level (e.g., after watering the plant), it will provide an extra update within an hour.
Troubleshooting: If you haven’t received an update for longer than 24 hours:
- Press the button for a manual update. If successful, updates should resume daily.
- Check that your Wi-Fi is working.
- Ensure your Pebble is charged.
- Verify that the Pebble is still linked to the plant.
- Confirm that Wi-Fi settings haven’t changed.
- Re-pair the Smart Pebble by reconnecting to your Wi-Fi network in the Smart Pebble settings.
- If problems persist, try deleting the Pebble from "My Pebbles" and re-pairing it.
Does the smart Pebble work on public Wi-Fi (Wi-Fi without a password)?
Unfortunately no, in order to properly set up the smart pebble and ensure the safety of your data there must be a password to the wifi that you are using. If you try to connect the Pebble to a Wi-Fi network that does not have a password the set up will fail.
How do I monitor my plant’s health using the Smart Pebble?
The elho plant care app provides hourly updates on your plant’s health. You can monitor temperature, soil moisture, and nutrient levels. Additionally, you can measure the amount of light using your smartphone. The app also sends helpful tips and reminders for watering and fertilizing your plant.
Can I add plants without using a Smart Pebble?
Yes, you can add plants without using a Smart Pebble. Here's how:
1. Open the elho plant care app.
2. Tap the "+ icon" button on the My Plants screen.
3. Use the AI plant recognition feature to identify your new plant.
4. Follow the prompts to input any additional details or choose to link it to a Smart Pebble later.
How can I adjust my notification settings?
To adjust your notification settings:
1. Go to Settings > Notifications.
2. Choose your preferences for receiving notifications, such as:
- Instant notifications
- Notifications only in the morning, evening, or primarily on weekends
What if my plant isn’t in the Pebble library?
If your indoor plant isn’t in the Pebble library, follow these steps:
1. Click on "Request This Plant."
2. Your plant will be added to the library as soon as possible.
Can I use Smart Pebble outdoors?
Smart Pebble is designed for indoor use only. While it is splash water resistant, using it outdoors may expose it to elements that could damage the device. For optimal performance and longevity, keep your Smart Pebble indoors.
How do I sync my Smart Pebble data across multiple devices?
Your Smart Pebble data will automatically sync across all devices that are logged in with the same account.
How do I transfer my Smart Pebble to another plant or user?
To transfer your Smart Pebble to another plant or user:
1. Open the elho plant care app.
2. Go to Settings.
3. Select My Pebbles.
4. Click on the Pebble you want to remove.
5. Tap Remove This Pebble.
The new user or new plant can then be added to the Smart Pebble by following the setup instructions.
How do I update the firmware of my Smart Pebble?
To update the firmware of your Smart Pebble:
1. Open the elho plant care app and go to the "My Pebble(s)" section in the settings.
2. Select each Smart Pebble to check if its firmware is up to date.
3. If an update is available, click on the firmware version to update the firmware for each Smart Pebble.